Museum visit during corona

The Mayer van den Bergh Museum is a historic house with small rooms. We are doing everything we can to create a safe environment for you. The number of visitors will therefore be strictly limited. You can read all about the current measures, tickets and practical information here.

Measures

These measures apply before your visit.

• Buy your ticket in advance
• Only visitors with a valid e-ticket will be admitted to the museum. Visitors entitled to free entry should also book their ticket using this system.
• Download the audio tour or visitor’s guide to your smartphone in advance.
  You can find more information here
• Don’t have a smartphone? In that case, you will be given a visitor’s guide at the museum. It has not been used by previous visitors and will not be reused when you are finished with it.

These measures apply during your visit.

• Visitors must wear a face mask. This does not apply to children under 12 or to people who cannot wear a face mask for medical reasons.
• Respect the time slot stated on your ticket. Once you are in the museum, you can remain for as long as you wish.
• Try not to use the lockers or to bring unnecessary coats and (large) bags and backpacks.
• Follow the indicated route and the guidelines provided by our staff.
• Visitors coming down staircases always have priority.
• There are certain points on the route where visitors will cross each other’s paths. Please be courteous.
• The museum is following a stringent hygiene plan. Please give our staff the space and time they need to clean door handles, bannisters, smooth surfaces, toilets, etc. properly.
• Electronic payments only are accepted in the shop. It is not possible to pay with cash.
• Disinfectant hand gel is provided free of charge.

What can you do to protect yourself and others?

• Stay home if you are sick.
• Observe social-distancing rules and keep an adequate distance between yourself, museum staff and other visitors.
• Respect the instructions on coughing and sneezing.
• Wash your hands frequently with soap and water.
• Limit your physical social contacts.
• Wear a face mask on public transport and at busy public locations.

The following are temporarily not permitted.

• Borrowing audio guides
• Room hire
• Events and group activities such as tours, lectures and concerts.

You can read here about all the measures the City of Antwerp is taking to slow down the spread of the coronavirus.

Video measures

Tickets

Only visitors with a valid e-ticket will be admitted to the museum. Visitors entitled to free entry should also book their ticket using this system.

Buy your ticket here

Tickets will only be reimbursed or exchanged if your visit is cancelled by the museum. (e.g. due to corona-related closure of the museum).

Time slots

The museum is limiting the number of visitors to a strict minimum and is working with time slots. Please respect the time slot stated on your ticket. You enter the museum between the start and the end of the stated time slot. Once you are in the museum, you can remain for as long as you wish.

Admission

€ 8

• Visitors aged 26–65 (inclusive)

€ 6

• Visitors aged 12–25 (inclusive)
• Visitors aged over 65

Free of charge

• Visitors aged under 12
• Last Wednesday of each month
• Companions of disabled visitors
• Card-holders: Antwerp residents with an ‘A-kaart’, ‘A-kaart’-holders with a special rate, Antwerp City Guides, ICOM, teacher’s card, press card, Antwerp City Card, Friends of the Antwerp Museums, Museum Pass

For the time being, the following are not available: combined ticket with a visit to the Rubens House

Need help booking your ticket?

• Read the step-by-step plan here (pdf)
• Read the FAQs here (pdf)

Formulas

Museum Pass

Visit all participating Belgian museums free of charge for a year.

• € 59
• Available for purchase in the museum shop or online

Buy your Museum Pass here

You can find more information (Dutch and French) at www.museumpassmusees.be/nl

Antwerp City Card

The Antwerp City Card is your key to discovering everything Antwerp has to offer for 24, 48 or 72 hours. It provides you with free access to all the city’s museums, including the Mayer van den Bergh Museum. The card costs 27, 35 or 40 euros respectively and is available from the Antwerp Tourism office (‘Toerisme Antwerpen & Congres’).

Conditions of sale

• Order your ticket online.
• You can pay with Bancontact/Mister Cash, Maestro, MasterCard and VISA.
• After payment, you will receive a confirmation email with your e-ticket(s) attached. Check your junk mail folder. Tickets will be sent from noreply@antwerpen.be.
• Have you not received your e-tickets and want to visit the museum soon? Please give us a call: +32 3 338 81 88. We will be happy to help.
• In certain exceptional cases, it may take up to 48 hours for the payment to be confirmed by your bank. You will then receive the e-tickets in your mailbox later.
• Please present your e-ticket (≠ confirmation email) together with your discount proof, such as: identity card, museum pass, A-card, teacher's card, voucher, etc.  If there is any doubt about the validity of your ticket, you will not be allowed to visit the museum.
• Tickets may not be resold.
• Tickets will only be refunded or exchanged if your visit is cancelled by the museum (e.g. closure of museum due to corona).
• Lost your tickets? Please contact us: mmb@antwerpen.be of +32 3 338 81 88.
• Please respect the arrival time. This will ensure a safe visit to the museum.

Practical information

Where

Museum Mayer van den Bergh
Lange Gasthuisstraat 19
2000 Antwerp
tel. +32 3 338 81 88
mmb@antwerpen.be

Plan your route with Google Maps

Opening times

Open

The Mayer van den Bergh Museum is open from Tuesday to Sunday: 10 a.m.–5 p.m. Last entry at 4 p.m.

Closed

The museum is closed on Mondays, except for Easter Monday and Whit Monday. The museum is also closed on the following public holidays:

• 1 January
• 1 May
• Assumption
• 1 November
• 25 December

How do I get to the museum?

Plan your route with Google Maps

By train: Antwerp Central Station

The museum is about 20 minutes’ walk from the station. You can also take the tram, the pre-metro or bus. The various public transport options can be found on the website of De Lijn. 

By tram, pre-metro, bus or Water Bus

The museum is easily accessible by public transport. The various travel options can be found on the websites of De Lijn and De Waterbus. 

By car

Follow the ‘P-route’ towards the city centre.

Car parks: Oudaen (Oudaen), Arenberg (Oude Vaartplaats), Horta (Hopland), Lombardia (Lombardenvest), Scheldekaai Noord (Jordaenskaai).

Please note: Antwerp is a Low-Emission Zone. You can find more information at www.slimnaarantwerpen.be/LEZ.

Accessibility

The Mayer van den Bergh Museum is also accessible to visitors with reduced mobility and disabled people.

Minder mobiele bezoekers

The museum is partially accessible to wheelchair users: the four rooms on the ground floor offer wheelchair access. The other rooms can only be reached via the stairs. Your companion may enter free of charge. There are no adapted sanitary facilities.

Parking for people of reduced mobility can be found on the Antwerp City Parking website.

Visitors with a hearing disability

Informative wall texts are provided in all the museum rooms. Your companion may enter free of charge.

Visitors with a visual disability

Guide dogs are welcome in the museum. Your companion may enter free of charge.

Babies and small children

The museum is partially accessible to strollers: the four rooms on the ground floor are readily accessible. The other rooms can only be reached via the stairs. You can also leave your stroller at the cloakroom.

There is no baby changing table. If you need to change or breastfeed your baby, please go to the entrance desk. We will then take you to a suitable place.

Audio tour or booklet

We will ensure safe surroundings during your visit. For that reason, we ask you wherever possible to download your audio tour or visitor’s guide to your phone in advance. Don’t have a smartphone? In that case, you will be given a visitor’s guide at the museum.

Audio tour: Madonna Meets Mad Meg

Download the Antwerp Museum App and choose the tour ‘Madonna Meets Mad Meg’.

• App Store
• Google Play

Exhibition booklet: Madonna Meets Mad Meg

• Digital version for smartphone or tablet (pdf)
• Print version (pdf)

Mayer van den Bergh Museum visitor’s guide

• Gallery guide (pdf)